Refund Policy
Providing the service to you costs us credits/money, which is why we offer a NO REFUNDS Refund Policy.
PLEASE: So, please do not purchase ANY service until you’ve tested it:
1) Apps, which you can try for free for 7 days (some are even longer)
2) Media lists, which you can try for several hours up to 24 hours (depending on the list)
If you have any issues with your subscriptions, please contact us.
At Ibo Player Pro, we want to ensure that you are 100% satisfied with your app subscription. If you have any technical or sales issues, please don’t hesitate to contact us. If our technical support hasn’t resolved your issue within 10 business days, you can get a full refund. We want to make things right, and we guarantee that our services are very stable in most cases, and you won’t face any issues we can’t resolve. The refund covers you in any case of a problem originating from our technical side.
You will not be eligible for a refund in the following cases:
– You will not be approved for a refund if the problem is not on our technical side (if it is coming from your side, the device you use, or poor internet connection in your country or area) or any other possibility that does not include our technical capabilities.
– You will not be approved for a refund in any case if you violate our terms and conditions and your account is suspended.
– You will not be approved for a full refund if you have used our services for a period of time. For example, if you have a subscription of 12 months or less and, after 8 months of using perfect service, you experience technical problems on our side that we cannot resolve within 10 days (and you cannot use the remaining subscription period purchased from us due to the problem). In this case, you may be eligible for a partial refund for the remaining subscription period that you cannot use.
You will not be approved for a refund if you fill out the order form with incorrect connection information, such as an incorrect MAC address. Once a subscription is activated for a device, there is no way to switch devices because the previous device has already been activated as requested. You will not be able to access the refund if you have already activated another device. You will need to purchase a new subscription with us without a refund for your previous purchase. To avoid this, when subscribing with us, make sure you fill out the correct information and specify which device you want to connect. Only devices and applications that use the M3U playlist can be exchanged with the same subscription (devices that require a MAC code to connect cannot be exchanged with other devices; the subscription is strictly activated for that MAC).
If you believe you are eligible for a refund, please follow these steps:
Also, please note that we make every effort to process the refund as quickly as possible. However, our payment processor or your financial institution may take 2 to 10 days for the refund to appear on your account/card. Banking.
Once you request a refund, you will not be able to resubscribe to our service at any time in the future.
Requesting a Refund
Follow the steps below to have your refund request sent to us:
1. Use the contact form to request a refund.
2. Use the same email address you use to purchase our services.
3. Include your invoice number and MAC address if you use a device with a MAC address.
Important Information: Once you sign up with us, you are deemed to have agreed to our refund policy and terms and conditions. Even if you haven’t read them, our policy is very strict and impartial. We deeply respect our customers and expect the same. Therefore, when you sign up with us, you agree to our terms and conditions.
Contact us at support@iboplayerpro.com.br
